Privacy Policy – PKR Salute Data Protection & Player Rights

1Who We Are

PKR Salute ("we", "us", "our", "the Platform") is an online gaming and sports betting platform built for Pakistani players. When you create a PKR Salute account or use any of our services, PKR Salute acts as the data controller responsible for your personal information.

This Privacy Policy applies to all data collected through the PKR Salute website, mobile application, and any related services. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

If you have any questions about this policy, how we handle your data, or wish to exercise any of your rights, please contact our privacy team at support@pkrsalute.com. We will acknowledge your message within 48 hours and provide a substantive response within 14 days.

Plain language summary: PKR Salute controls your data and is responsible for how it is used. This document tells you everything you need to know. If anything is unclear, just ask us.

2Data We Collect

PKR Salute collects only the information needed to provide our services, comply with legal requirements, and protect against fraud and abuse. Below is a clear breakdown of what we collect and when.

Information you provide directly:

Full legal name and date of birth — required during account registration.
Residential address in Pakistan — required for identity verification and anti-fraud purposes.
Email address — used for account communication and security notifications.
Mobile phone number — used for two-factor authentication and account security.
CNIC (Computerised National Identity Card) number and scanned copy — required when verification is requested.
Payment information: your Easypaisa, JazzCash, NayaPay or bank account details as needed to process deposits and withdrawals.
Any information you provide when contacting our customer support team.

Information collected automatically when you use the platform:

IP address and approximate geographic location (city-level, not GPS coordinates).
Device type, operating system and browser version.
Session data: pages visited, buttons clicked, time spent on each section.
Betting and gaming activity: games played, bet amounts, win/loss records, session duration.
Login timestamps and access logs.
Cookies and similar tracking technologies — see Section 6 for full details.

We do not collect sensitive personal data such as biometric information, health records, or political views. Payment card numbers are processed by certified payment gateways — PKR Salute does not store raw card data on our servers.

3How We Use Your Data

PKR Salute uses your personal data for specific, clearly defined purposes. We do not use your data in ways that go beyond what is set out here without first notifying you and, where required, obtaining your consent.

Primary purposes — necessary to deliver the service:

Creating, managing and securing your PKR Salute player account.
Processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard.
Verifying your identity and age as required under our Terms and Conditions.
Detecting and preventing fraud, money laundering and other financial crime.
Providing customer support and responding to your enquiries.
Sending account-critical communications: security alerts, verification requests, transaction confirmations.
Settling bets and casino game results and maintaining accurate account histories.

Secondary purposes — to improve PKR Salute and comply with obligations:

Analysing how players use the platform to improve game selection, interface design and overall experience.
Monitoring responsible gaming indicators to identify players who may need support.
Complying with applicable legal and regulatory requirements.
Sending promotional communications about PKR Salute offers and bonuses — only to players who have opted in. You can unsubscribe from marketing communications at any time.

4Legal Basis for Processing

PKR Salute processes your personal data on the following legal grounds:

Processing Activity	Legal Basis
Account creation and management	Contractual necessity
Payment processing (deposits & withdrawals)	Contractual necessity
Identity & age verification	Legal obligation
Fraud & anti-money laundering checks	Legal obligation
Responsible gaming monitoring	Legitimate interest
Platform analytics & improvement	Legitimate interest
Marketing & promotional communications	Consent (opt-in)
Security incident investigation	Legitimate interest

Where we rely on legitimate interest, we have assessed that PKR Salute's interest does not override your fundamental right to privacy. You can object to processing based on legitimate interest by contacting us — see Section 9.

5Sharing Your Data

PKR Salute does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. Full stop. However, certain partners and service providers receive limited data access as part of delivering our platform:

Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, Visa, Mastercard and IBFT banking partners receive transaction data necessary to process your deposits and withdrawals. These providers are independently regulated and operate under their own privacy frameworks.
Game software providers: Licensed studios such as Pragmatic Play, Evolution Gaming and NetEnt may receive session-level data to operate their games on our platform. They do not receive your personal contact or payment information.
Identity verification services: Where enhanced KYC (Know Your Customer) checks are required, an independent verification provider may process a copy of your CNIC or other identity document on our behalf.
Technology and infrastructure providers: Cloud hosting, cybersecurity and analytics vendors who operate under strict contractual data processing agreements with PKR Salute and cannot use your data for their own purposes.
Legal and regulatory authorities: Where required by law, court order, or regulatory mandate, PKR Salute will disclose necessary data to the appropriate authority. We will inform you of such disclosure wherever legally permitted to do so.

All third-party data processors engaged by PKR Salute are contractually bound to handle your information securely, use it only for the specified purpose, and delete it when no longer needed.

6Cookies and Tracking Technologies

PKR Salute uses cookies and similar technologies to provide a functional, secure and personalised experience. A cookie is a small text file stored on your device when you visit our platform. It allows the site to remember your preferences and session state.

You can manage optional cookie preferences through your browser settings or through the cookie preference centre available in your PKR Salute account. Note that disabling optional cookies will not affect your ability to play or make transactions.

7Data Retention

PKR Salute retains your personal data only as long as necessary for the purposes stated in this policy or as required by applicable law. Our retention schedule is as follows:

Data Type	Retention Period	Reason
Account information	Duration of account + 5 years	Legal & regulatory requirement
Transaction records	7 years from transaction date	Financial records obligations
Identity verification docs	5 years post account closure	Anti-money laundering law
Betting & gaming history	Duration of account + 3 years	Dispute resolution & responsible gaming
Customer support records	3 years from last interaction	Quality assurance & dispute resolution
Marketing consent records	Until consent withdrawn + 1 year	Compliance with consent obligations
Session & analytics logs	13 months (rolling)	Platform improvement analytics

When the applicable retention period expires, data is securely and permanently deleted from our systems. We do not archive data beyond stated periods for any purpose.

8Security Measures

Protecting your personal data and account funds is a core operational priority at PKR Salute. We have implemented a layered security architecture that includes:

Transport Layer Security (TLS 1.3): All data exchanged between your device and PKR Salute is encrypted in transit using TLS 1.3, the current industry gold standard.
Data encryption at rest: Sensitive personal data stored in our databases is encrypted using AES-256 encryption.
Two-factor authentication (2FA): Available on all player accounts. We strongly encourage every PKR Salute player to enable 2FA for an additional layer of login security.
Access control: Personal data is accessible only to authorised PKR Salute personnel on a strict need-to-know basis. Access logs are maintained and reviewed.
Regular penetration testing: Our platform undergoes periodic security audits and penetration tests conducted by independent cybersecurity specialists.
Fraud detection systems: Automated systems monitor account activity around the clock to detect unusual patterns, flagging suspicious logins, transactions or gameplay for manual review.

Important: No digital system is 100% immune to security threats. In the event of a data breach affecting your personal information, PKR Salute will notify you without undue delay, explain what happened, and outline the steps taken to protect you.

9Your Rights

You have the following rights in relation to the personal data PKR Salute holds about you. To exercise any of these rights, contact us at support@pkrsalute.com. We will respond within 14 days.

Right to Access
You can request a copy of all personal data PKR Salute holds about you. We will provide this in a clear, readable format within 14 days of your request.
Right to Correction
If any of your personal information is inaccurate or out of date, you can request that we correct or update it. Basic account details can also be updated directly in your profile settings.
Right to Deletion
You can request that we delete your personal data. Note that certain data must be retained for legal and regulatory reasons (see Section 7) — we will explain what can and cannot be deleted when you make a request.
Right to Restrict Processing
In certain circumstances you can ask us to restrict how we use your data while a complaint or query is being resolved, without requiring full deletion.
Right to Data Portability
You can request your personal data in a structured, machine-readable format (such as CSV or JSON) to transfer to another service provider.
Right to Object
You can object to processing based on legitimate interest, including profiling for responsible gaming purposes. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing emails), you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10Children's Privacy

PKR Salute services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If a parent or guardian believes their child has registered an account or provided us with personal information, please contact support@pkrsalute.com immediately. We will delete the account and all associated data without delay upon confirmation.

We take underage access seriously and employ age verification measures during registration. If you are under 18, please do not attempt to register or use the PKR Salute platform in any capacity.

11Third-Party Services

The PKR Salute platform integrates third-party services to deliver a complete gaming experience. These include game software studios, live casino streaming services, payment gateways and customer support tools. Each of these providers operates under their own privacy policies when you interact with their components on our platform.

PKR Salute does not control third-party privacy practices and is not responsible for the data handling of external services. However, all third-party data processors engaged to process data on our behalf are bound by contractual data processing agreements that require them to maintain appropriate security standards and to use your data only as directed by PKR Salute.

PKR Salute does not contain links to external websites. Any URL in our navigation or content leads to a page within the pkrsalute.com domain.

12Policy Updates

PKR Salute may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. When we make material changes, we will:

Update the "Last Updated" date at the top of this page;
Notify registered players via email to the address on their account;
Display a notice on the PKR Salute platform for a minimum of 30 days following the update.

Your continued use of PKR Salute after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you may close your account and request deletion of your data (subject to legal retention requirements — see Section 7).

Previous versions of this policy are available upon request by emailing support@pkrsalute.com with the subject line "Privacy Policy Archive Request".

13Contact Us

For any privacy-related queries, requests to exercise your rights, or concerns about how PKR Salute handles your personal data, please get in touch through the following channels:

Email: support@pkrsalute.com — Privacy requests are acknowledged within 48 hours and resolved within 14 days.
Live Chat: Available 24/7 within your PKR Salute account dashboard for immediate assistance.

When submitting a privacy request, please include your registered account username or email address and a description of your request. This helps us locate your records and respond accurately. You may be asked to verify your identity before we action a request to access or delete your data — this is to protect you from unauthorised data access by third parties.

PKR Salute takes all privacy concerns seriously. If you feel your concern has not been adequately addressed, you have the right to escalate the matter through the dispute resolution process described in our Terms and Conditions.

PKR Salute Privacy Policy — Data Protection & Your Rights